Quality Policy


B: SM, and the Barcelona Zoo as an integral part of its management, considers as basic principles of the public service offered the appropriate degree of quality to guarantee the achievement of results in accordance with the requirements expected by the interested parties, with respect for the environment and that guarantee the safety and health of the people involved.


Working to a system that promotes continuous improvement is part of the essence of B:SM. Its General Management is committed to the development and implementation of management systems. The Barcelona Zoo has the ISO 9001: 2015 certification.

The complete B:SM policy is set out in the management system reference document.


Everyone with a civic and responsible attitude is invited to become involved with the Zoo and participate in continuously improving our services and, therefore, boost the quality of life in our city.


We offer provide official complaint forms at the request of clients at the Information Point on the zoo grounds. The Barcelona Zoo seeks to reply within 15 working days of receipt.