The objective of the Barcelona website is to provide knowledge to general users about the activities and services it provides, as well as to provide its clients with ad hoc services. B:SM reserves the right to make changes to the information contained on its website or to its layout or presentation at any time and without previous notice.

Accessing this website entails accepting the fact the B:SM shall not be liable for any losses or damages that could stem from the aforesaid access or as the consequence of using the information contained on this website or accessing other Internet materials via the links on the website.

The copyright for the materials contained on this website is owned and held by B:SM and accessing it does not represent a license for its reproduction and/or distribution, for which prior written consent from B:SM is required.

Possible references contained on the website with respect to any product, service, process, link, hypertext or any other information on which the brand, tradename or identification of the manufacturer or supplier appears, etc. and owned by third parties does not represent any support, sponsorship or recommendation of them by B:SM.

The Spanish Information Society Services and Electronic Commerce Act

In compliance of that which is established in Act 34/2002 of 11 July on information society services and electronic commerce, general information about this website is detailed below:

Owner: BARCELONA DE SERVEIS MUNICIPALS SA (B:SM)

Address: Carrer de Calàbria, 66 – 08015 BARCELONA

Contact: bsmsa@bsmsa.cat

Registry data: Registered in the Barcelona Commercial Registry under number 6165/03, Volume 35452, Folio 28, Sheet B 108458; Registration 87; CIF (Corporate Tax ID): A 08765919

Personal data protection

PRIVACY POLICY

B:SM fulfils current legislation in force on data protection and supervises to ensure the proper use and processing of personal data. The purpose of processing the data requested is notified on each form that collects personal data. At any time, users may exercise their rights to access, rectify, delete, oppose or request portability and limitation by sending a letter to this email address:

protecciodades@bsmsa.cat

Party responsible for processing

The party in charge of processing the data of the interested party is Barcelona de Serveis Municipals, SA (BSM), with CIF (Spanish tax ID) number A08765919. BSM contact details are:

• Postal address: Carrer Calàbria, 66, 08015, Barcelona
• Phone number: 93 887 50 34
• Email: protecciodades@bsmsa.cat

Companies in the BSM Group may also be responsible for processing the interested party's data:

Parc d’Atraccions Tibidabo, SAU (PATSA), with CIF number A58819095. PATSA’s contact details are:

• Postal address: Plaça del Tibidabo, 3-4, 08035, Barcelona
• Phone number: 93 211 79 42
• Email: protecciodades_patsa@bsmsa.cat

Cementiris de Barcelona, SA (CBSA), with CIF A64302367. CBSA’s contact details are:

• Postal address: Carrer Mare de Déu de Port, 56-58 08038 Barcelona

• Phone number: 93.4841911
• Email:  protecciodades_cbsa@bsmsa.cat

The interested party is herein informed that the BSM Group has appointed a Data Protection Officer (DPO), who can be addressed for any questions related to personal data processing. The interested party can contact the Data Protection Officer via these contact details:

• Postal address: Carrer Calàbria, 66, 08015, Barcelona
• Phone number: 93 887 50 34
• Email: DPO@bsmsa.cat

What is our purpose in processing personal data?

The interested party’s personal data are processed with the aim of managing and implementing the services contracted.

Should you subscribe to Zoo Club, your data may be processed for the following purposes: periodically sending you Zoo Club magazine issues by post; emailing you issues of our e-newsletters with relevant information on the use and enjoyment of our service, on new developments relating to our facilities and animals, on environmental or cultural educational activity offers and on advantages that come from subscribing to Zoo Club; and sending you satisfaction surveys to find out your opinion on the service being provided and help us with its continued improvement.

Your personal details may also be processed for the following additional purposes, provided you have given us your consent:

• Sending you information and communications on the B:SM Group’s services, activities and promotions, to which end we may compile purchase profiles and analyse habits based on the information obtained.

• Sending you commercial promotions and opinion surveys relating to the services you have hired, to which end we may compile purchase profiles and analyse habits based on the information obtained.

• Including your data on a database shared by BSMSA, PATSA i CBSA (B:SM Group).

How long will we keep the data?

The personal data provided by the interested party shall be kept while the contract signed between the interested party and the BSM Group is in force. After it has finished, they will be blocked until the legal applicable time period has ended.

If the party has provided consent for data processing, until the interested party requests their deletion, at which time they will be blocked until the legal applicable time period has ended.

For CCTV recordings, see the specific section.

What legitimises us to process data?

The legal grounds for processing the interested party’s personal data is contract execution. In this regard, the interested party is obligated to provide any data that are necessary for its execution. If these data are not provided, it will not be possible to sign the contract.

And with regard to any other processing done, the legal grounds are the previous and unequivocal consent of the interested party.

To which recipients can be communicate the data?

The interested party’s personal data may be transferred to these recipients:

• Companies in the BSM Group
• Public administrations when this is established by a legal applicable provision, and courts and tribunals
• Suppliers and providers who provide services to the BSM Group related to managing the contract executed and that have the status of parties responsible for processing In all cases, third parties with which specific personal data of the interested party are shared will have previously proven that they have adopted suitable measures for proper data protection.

What are the interested parties’ rights with regard to the data they provide?

Every person has the right to obtain confirmation on whether we are processing the personal data involving them. Interested parties have the right to access their personal data, as well as to request the rectification of inexact data or, as applicable, request their deletion when, among other reasons, the data are no longer necessary for the aims for which they were collected.

In specific cases the interested party shall have the right to request the limitation of processing their personal data, in which case we will only keep them for the exercise or defence of claims.

In specific circumstances and for reasons related to their particular situation, interested parties may oppose the processing of their data. In this case, the companies in the BSM Group with which this right is exercised shall stop processing the data, except under legitimate legal reasons or for the exercise or defence of possible claims.

In either of the two previous cases, the pertinent company in the BSM Group shall report any rectification or deletion of personal data, as well as any limitation to processing made, to each of the recipients to which personal data had been communicated, except when this would require a disproportionate effort. If the interested party thus requests, the company in the BSM Group in question shall notify of the aforesaid recipients.

The interested party also has the right to receive the personal data that concerns him or her that had been provided to BSM, in a structured format of common use and mechanical reading, and transfer them to another responsible party when the processing is based on consent or a contract, and this will be done by automated means.

The interested party shall have the right to oppose at any time, for reasons related to his or her particular situation, the fact that the personal data involving him or her are subject to processing based on a public or legitimate interest of the BSM Group or a third party, including the creation of profiles, so that BSM or another company in the BSM Group stops processing said personal data, except when they can prove overriding legitimate reasons for processing that take precedence over the interests, rights and freedoms of the interested party, or for the drafting, exercise or defence of claims.

The interested party shall also have the right to not be subject to a decision based solely on automated processing, including the creation of profiles, which cause legal effects or affect him or her significantly, except when this decision is necessary for the signing or execution of a contract with BSM or another company in the BSM Group or is authorised by a European or state law in force or is based on the interested party's explicit consent.

The aforesaid rights to access, rectify, delete, oppose, request portability or limitation, as well as not being subject to individual automated decisions, may be exercised via this email address: protecciodades@bsmsa.cat

Finally, the data subject has the right to file a claim before the Data Protection Authorities.

How do we obtain the data?

The personal data we process at the different companies in the BSM Group come from the interested parties themselves and from the Barcelona City Council.

The data categories that we process are:

• Identification data
• Postal and email addresses
• Financial data
• Commercial information

For the purposes described above, BSM does not process specially protected data.

CCTV

BSM.SA shall process the images captured by cameras and CCTV (in recording and real-time viewing modes) in accordance with the following information:

PURPOSE: To preserve the safety and protection of people and property as well as the safety and operability of the entity’s equipment and facilities.

LEGITIMISATION: The legal basis for processing images by means of cameras or CCTV at the entity's facilities is:

• The fulfilment of a public interest mission consisting of guaranteeing the safety of people, property and facilities.

• The legitimate interest consisting of the need for BSM.SA, as controller, to put in place supervision measures to verify that employers comply with their work obligations.

RECIPIENTS: Images may be transferred to the State’s Law Enforcement Agencies as well as to the Courts and Tribunals pursuant to a legal obligation applicable to BSM.SA as controller.

STORAGE: CCTV images shall be kept for a maximum of one month after the date of capture. After that time, they shall be deleted unless they must be stored in order to prove the commission of acts against the integrity of people, property or facilities.

In cases where the camera system used consists of real-time viewing, the images shall not be kept insofar as no images are recorded or stored.

RIGHTS: Pursuant to the current data protection legislation, the rights of access, deletion and restriction of processing may be exercised at any time through the following email address protecciodades@bsmsa.cat.